Faq’s

Yes, we only use plain, discreet packaging without any branding or labels.We offer Express Discreet Delivery with tracking number within 24 hours

You do not need an existing prescription to use our service. We offer a free consultation process if need be .

You should receive your tracking number by email automatically, once the courier service have collected your order for delivery.

This is usually within 4 hours once order is received.

 

You should check your junk mail if you have not received this. If you don’t receive the email, please let us know, and we will get this for you manually.

Yes. All orders for medication require a signature on receipt of delivery

If you are not in to receive your package, it is automatically sent to your local post office and held for 5 business days. You should be left a card, or updated online with the tracking reference number.

If it is not collected within this time frame, this will be returned, and there are redelivery fees associated with this.

Redelivery costs £10 due to costs incurred for return and redelivery.

We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines .

Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.

If you have received a faulty device/pen then contact us as soon as you realise it. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer Novo Nordisk for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge. 

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